Service Level Agreement
SISCOM has implemented an unprecedented Service Level Agreement (SLA) for
leased line connections. Our guarantees are some of the most comprehensive
in the industry covering:
- Latency
Guaranteed average monthly latency of no more than 50 ms round-trip
within SISCOM's network.
- Proactive Outage Notification
Guaranteed customer notification by SISCOM
operations within minutes of an outage
- Installation
Guaranteed that your connection will be up-and-billable in no
more than 40 business days for T-1 connections.
T1 Service
SISCOM dedicated lines offer a 24-hour, fully dedicated connection to the
Internet as well as the customer support all companies expect and deserve.
All dedicated lines come with 24-hour commercial service support. All T1's
are monitored 24 hours a day, 7 days a week to ensure that you stay
connected and your services remain available. In the event of a break in
service, engineers are on call and alerted immediately. You also have the
option of being notified on service interuption via cell phone, pager, or
fax.
Multiple backbones allow data to be routed the fastest route possible
between a remote server and the local client. Why use only one or two
backbones when you can have more than four? SISCOM uses Juniper M20 routers [juniper.net]
to deliver nothing less than the new standard of performance that SISCOM has
established. Our intelligent network infrastructure is unmatched!
T3 Service
Dedicated T3 connections are at peak performance at SISCOM. Each connection
performs as an extension of SISCOM's network allowing data to be transmitted
in the most efficient manner possible. Our 100% headroom bandwidth guarantee
means you will always have the full capacity of your connection available
when you need it.
SISCOM dedicated lines offer a 24-hour, fully dedicated connection to the
Internet as well as the customer support all companies expect and deserve.
All dedicated lines come with 24-hour commercial service support. All T3's
are monitored 24 hours a day, 7 days a week to ensure that you stay
connected and your services remain available. In the event of a break in
service, engineers are on call and alerted immediately. You also have the
option of being notified on service interuption via cell phone, pager, or
fax.
Multiple backbones allow data to be routed the fastest route possible
between a remote server and the local client. Why use only one or two
backbones when you can have more than four? SISCOM uses Juniper M20 routers [juniper.net]
to deliver nothing less than the new standard of performance that SISCOM has
established. Our intelligent network infrastructure is unmatched!
Sales
If you want to learn more about our high speed dedicated services, contact our sales department.
