Superior Internet Services Company
Service Level Agreement
SISCOM has implemented an unprecedented Service Level Agreement (SLA) for leased line connections. Our guarantees are some of the most comprehensive in the industry covering:
Latency: Guaranteed average monthly latency of no more than 50 ms round-trip within SISCOM's network.
Proactive Outage Notification: Guaranteed customer notification by SISCOM operations within minutes of an outage
Installation: Guaranteed that your connection will be up-and-billable in no more than 40 business days for T-1 connections.
T1 Service
SISCOM dedicated lines offer a 24-hour, fully dedicated connection to the Internet as well as the customer support all companies expect and deserve. All dedicated lines come with 24-hour commercial service support. All T1's are monitored 24 hours a day, 7 days a week to ensure that you stay connected and your services remain available. In the event of a break in service, engineers are on call and alerted immediately. You also have the option of being notified on service interuption via cell phone, pager, or fax.
Multiple backbones allow data to be routed the fastest route possible between a remote server and the local client. Why use only one or two backbones when you can have more than four? SISCOM uses Juniper M20 routers [juniper.net] to deliver nothing less than the new standard of performance that SISCOM has established. Our intelligent network infrastructure is unmatched!
T3 Service
Dedicated T3 connections are at peak performance at SISCOM. Each connection performs as an extension of SISCOM's network allowing data to be transmitted in the most efficient manner possible. Our 100% headroom bandwidth guarantee means you will always have the full capacity of your connection available when you need it.
SISCOM dedicated lines offer a 24-hour, fully dedicated connection to the Internet as well as the customer support all companies expect and deserve. All dedicated lines come with 24-hour commercial service support. All T3's are monitored 24 hours a day, 7 days a week to ensure that you stay connected and your services remain available. In the event of a break in service, engineers are on call and alerted immediately. You also have the option of being notified on service interuption via cell phone, pager, or fax.
Multiple backbones allow data to be routed the fastest route possible between a remote server and the local client. Why use only one or two backbones when you can have more than four? SISCOM uses Juniper M20 routers [juniper.net] to deliver nothing less than the new standard of performance that SISCOM has established. Our intelligent network infrastructure is unmatched!
Sales
If you want to learn more about our high speed dedicated services, contact our sales department. |
